Support and Signposting
Find mental health and wellbeing support, helplines, advice and signposting to local, regional and national services, including crisis support and specialist services for adults, children and young people.
Urgent and Crisis Support
NHS 111
A 24/7 service providing health advice and support. You can also access the NHS 111 online service.
Call: 111 and select option 2
Samaritans
Provides free, confidential emotional support for anyone who is struggling or needs someone to talk to. Available 24/7.
Call: 116 123
All Age Access Team | Crisis Care Centre | North Staffordshire and Stoke on Trent
NHS mental health contact point for anyone experiencing a mental health crisis and needing advice about accessing mental health services. Available 24/7 for all ages.
Call: 0800 0328 728 and select option 1
Text: 07739 775 202 if you are hearing impaired and unable to use a phone.
If you or someone else is in immediate danger, call 999 or go to A&E.
Local and Regional Support
Changes Health and Wellbeing
Offers groups promoting wellbeing, personal recovery and peer support. Self-referral is available online.
Call: 01782 411433
The Dove Service
Provides counselling and support for adults, including bereavement support and social groups. Support is also available for children and young people affected by bereavement or life-changing illness.
Call: 01782 683155
Staffordshire and Stoke-on-Trent Talking Therapies
Provides free psychological treatments for people experiencing common mental health difficulties. Self-referral is available online.
Call: 0300 303 0923
Gambling Harms | Midlands Gambling Clinic
Provides support for people experiencing gambling-related harms in Stoke-on-Trent and the surrounding area.
National Support and Helplines
Campaign Against Living Miserably (CALM)
Support for people who are struggling with their mental health or having thoughts of suicide. CALM provides confidential support through its helpline and webchat.
Helpline: 0800 58 58 58
Webchat: Available through the CALM website
Shout 85258
A free, confidential 24/7 text support service for anyone experiencing a mental health crisis or struggling to cope.
Text: SHOUT to 85258
National Suicide Prevention Helpline UK
A confidential and supportive listening service for anyone aged 18+ experiencing thoughts of suicide. Available 6 pm–midnight every day.
Call: 0800 689 5652
National Domestic Abuse Helpline
Provides free, confidential support for people experiencing domestic abuse. Available 24/7. Live chat is also available Monday–Friday, 3pm–10pm.
Call: 0808 2000 247
Women’s Aid
A national charity working to end violence against women and children. Provides information, advice and support, including online support through live chat and email.
Ygam
Provides support and information for adults, parents and young people around gaming and gambling.
Children and Young People
Child and Adolescent Mental Health Services (CAMHS)
Specialist mental and emotional health support for children and young people aged up to 18. CAMHS teams include mental health nurses, psychologists, psychiatrists, social workers and other specialist practitioners.
North Stoke CAMHS: 0300 123 0987
South Stoke CAMHS: 0300 123 0977
Opening hours: Monday to Friday, 9am–5pm
Out of hours: For urgent mental health support, contact the All Age Access Team on 0800 0328 728 (Option 1), available 24 hours a day, 7 days a week.
Stay Well | North Staffordshire and Stoke on Trent
Stay Well provides mental health and emotional wellbeing support for children and young people aged 5 to 18 across Stoke-on-Trent and Staffordshire.
Find out more about Stay Well and how to access support
Stay Well Resources
A collection of information, advice and resources to support the mental health and wellbeing of children and young people, as well as parents and carers.
The Sandbox Resource Zone
A range of resources and information to help children and young people understand and manage their mental health and wellbeing.
Visit The Sandbox Resource Zone
Wellbeing Apps for Young People
A selection of wellbeing and mental health apps for young people, reviewed through the ORCHA health app library.
Wellbeing Apps for Young People
Mind – Young People
Information, advice and resources covering a range of mental health and wellbeing topics for young people.
YoungMinds
Information and resources for young people, parents and carers, including support through the YoungMinds Parents Helpline.
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CAMHS (Child and Adolescent Mental Health Services) Central Referral Hub for up to aged 18, 0800 0328 728 (Option 1) 9 am – 5 pm, Monday to Friday. Multi-disciplinary teams of social workers, mental health nurses, therapists, clinical psychologists, mental health practitioners and child and adolescent psychiatrists.