Our Fundraising Promise to You

North Staffs Mind is registered with the Fundraising Regulator. We agree to ensure our fundraising is legal, open, honest and respectful.

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Ethical fundraising in North Staffordshire & beyond

North Staffs Mind is registered with the Fundraising Regulator. We agree to ensure our fundraising is legal, open, honest and respectful.
   
We are committed to high standards

  •  We will adhere to the Fundraising Code of Practice
  •  We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise
  •  We will comply with the law as it applies to charities and fundraising
  •  We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice

We will be clear, honest and open
  
  •  We will be clear about who we are and what we do
  •  We will tell the truth and we will not exaggerate
  •  We will do what we say we are going to do with donations we receive
  •  We will answer all reasonable questions about our fundraising activities and costs
  •  We will give a clear explanation of how you can make a gift and amend a regular donation

We will be respectful

  •  We will respect your rights and privacy
  •  We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision
  •  Where the law requires, we will obtain your consent before we contact you to fundraise
  •  If you tell us you don't want us to contact you in a particular way, we will not do so 

We will be fair and reasonable

  •  We will treat donors and the public fairly and with sensitivity adapting our approach depending on your needs
  •  We will take care not to use any words or images that intentionally cause distress or anxiety.

We will be accountable and responsible

  •  We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
  •  If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint
  •  We will listen to feedback and respond appropriately to compliments and criticism we receive
  •  We will have a full Complaints Procedure which will explain how you may contact the Fundraising Regulator should you feel our response is unsatisfactory
  •  We will ensure that our Complaints Procedure is clear and easily accessible