Emergency Contacts

NHS 111

NHS 111 Service

NHS 111 service if you urgently need medical help or advice. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Mental Health Access Team

  • 0300 123 0907

The Access Team is the single point of contact and access for all North Staffordshire Combined Healthcare NHS Trust services. The Access Team provides 24/7 cover for all mental health and learning disability services across Stoke-on-Trent and North Staffordshire.


 Mind Infoline

Information on a range of mental health problems and support Our lines are open 9am to 6pm, Monday to Friday (except for bank holidays).



  • Opening hours: Mon-Fri: 10am-10pm, weekends & bank holidays: 2pm-5pm
  • 0800 068 41 41

HOPELineUK is a specialist telephone service staffed by trained professionals at PAPYRUS who give non-judgemental support, practical advice and information to; Children, teenagers, young people (up to the age of 35) and anyone who is concerned about a young person.


NSPCC – Childline

Charity offering support and carrying out research into mental illness. Phone: 0845 767 8000 (daily, 6pm-11pm)



SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. They are open every day of the year from 6pm to 11pm.

Staffordshire mental health helpline
Staffordshire Mental Health Helpline

Emotional support for people concerned about their mental health or that of someone they know.

The Samaritans

The Samaritans offer a 24-hour confidential telephone helpline. You can also contact them via email or write to them.